1. Who we are
Impleko LLC ("Impleko", "we", "us") operates impleko.com. This policy explains what personal information we collect through impleko.com and our partner communications, how we use it, and the choices you have.
2. Our two roles
- For visitors, applicants and partner contacts, we decide how your information is used, and this policy applies.
- For our agency partners' clients, we handle their data only on the partner's instructions, as the partner's service provider, when we build or support systems for them. That data is covered by the Partner Agreement, not by this policy. We never contact, market to or sell data about our partners' clients.
3. Information we collect
| Category | Examples | Where it comes from |
|---|---|---|
| Application and contact details | Name, agency name, work email, phone number, agency website, number of active clients, services your clients ask for, a deal you want scoped, how you prefer to be contacted | You, through the Apply form, email or calls |
| Calls and meetings | Scheduling details, call notes, and recordings of partner calls when you agree to recording | You and our calendar and meeting tools |
| Communications | Emails, text messages and chats with our team | You |
| Device and usage data | IP address, browser, device type, pages viewed, referring site, approximate location based on IP, campaign tags in links | Collected automatically through cookies and similar technology; Microsoft Clarity also records page interactions such as clicks and scrolling |
| Bot-check signals | Browser and device signals used to tell people from bots | Cloudflare Turnstile on our forms |
We do not ask for sensitive personal information on impleko.com. Please do not send client credentials or your clients' personal information through Site forms.
4. How we use information
- To review partner applications and answer inquiries
- To schedule and hold partner calls, and to prepare scopes and quotes
- To manage partnerships, deliver services and provide support under a Partner Agreement
- To send scheduling and service messages by email and SMS
- To send occasional updates about our partner program, which you can unsubscribe from at any time
- To understand how the Site is used and improve it
- To protect the Site and our forms from spam, fraud and abuse
- To meet legal obligations and enforce our terms
5. How we share information
We do not sell personal information, and we do not share it for targeted advertising. We share it only with:
- Service providers that run our operations under contracts limiting how they use the data: Google Cloud (hosting), Google Analytics (Site analytics), Microsoft Clarity (Site usage recordings and heatmaps), OpenAI (the Site assistant chat), Cloudflare (bot protection), GoHighLevel (CRM, email, calendar and SMS), Twilio (SMS delivery), Fathom and Read.ai (meeting notes and recordings) and Google Workspace (email).
- Our team and affiliates who work on Impleko services, including our engineering, QA and support team outside the United States.
- Advisers and authorities: our lawyers and accountants, and government bodies when the law requires it or to protect rights and safety.
- A buyer or successor if our business is merged or sold, who must keep protecting the information as this policy describes.
Text messaging: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. AI tools
We build with AI coding and model tools, reviewed by our engineers. Personal information you submit on impleko.com is not used to train AI models. Questions you type into the Site assistant are sent to OpenAI to generate an answer from our Site content; do not enter confidential or personal information there. When we use AI services such as OpenAI or Anthropic on partner projects, we use business or API accounts whose terms do not allow the provider to train on that data.
7. Cookies and analytics
| Tool | What it does | Cookies |
|---|---|---|
| Google Analytics 4 | Measures how visitors use the Site and how fast pages load | _ga and _ga_<ID>, kept up to 2 years |
| Microsoft Clarity | Records how visitors scroll, click and move through pages, and builds heatmaps, so we can improve the Site | _clck, _clsk and related Clarity cookies, kept up to 1 year |
| Cloudflare Turnstile | Stops bots on our forms | May set cookies or read browser signals needed for the check |
| Site assistant | Keeps your chat and sound setting while you browse | Stored in your browser only (session and local storage), not a cookie |
You can block or delete cookies in your browser settings, and opt out of Google Analytics with Google's browser add-on.
8. Where your information is stored and accessed
The Site and our systems are hosted in the United States. Our engineering, QA and support team works outside the United States and may access personal information there to provide our services. Access is limited to staff who need it, and everyone on our team works under confidentiality obligations.
9. How long we keep information
| Information | How long |
|---|---|
| Applications and inquiries that do not become partnerships | 24 months after our last contact |
| Partner records and communications | For the partnership and 6 years after, for contract, tax and legal reasons |
| Recordings of partner calls | 12 months |
| Analytics data | 14 months |
| SMS opt-out records | As long as needed to honor the opt-out |
10. Security
We use HTTPS for all traffic, encryption at rest with our providers, access controls with the least access each person needs, and a managed secret store for credentials. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
11. Your choices and rights
- Email: use the unsubscribe link in any marketing email.
- SMS: reply STOP to any message.
- Your data: you can ask to access, correct or delete your personal information, get a copy of it, or limit how we use it, by emailing info@impleko.com. We will verify your request and reply within 30 days, or sooner where the law requires.
- Where you live matters: depending on where you live (for example California, Colorado, Virginia, the EU or the UK), you may have more rights under local law. You can use an authorized agent, and we will not treat you differently for using your rights.
- EU and UK visitors: we rely on our legitimate interest in answering business inquiries and keeping the Site secure, on steps needed to enter into a contract with you, on your consent for SMS and for non-essential cookies, and on legal obligations. You can complain to your local data protection authority.
12. Children
The Site is for businesses and is not directed to anyone under 18. We do not knowingly collect information from children.
13. Changes to this policy
We may update this policy. The "Last updated" date shows the current version. If we make a material change, we will post it here and, where required, tell partners by email.
14. Contact
Impleko LLC, 7901 4th St N #19639, St. Petersburg, FL 33702, United States. Email: info@impleko.com. Phone: +1 (904) 243-6176.