1. Who we are
Impleko LLC ("Impleko", "we", "us") operates impleko.com. We build custom software, websites and AI products, and run SEO, AI visibility, content, social media and GoHighLevel work, for businesses directly and for agencies through our white-label program. This policy explains what personal information we collect through impleko.com, our forms, calls, emails and text messages, how we use it, and the choices you have.
2. Our two roles
- For visitors, people who ask for a quote, our clients and our agency partners, we decide how your information is used, and this policy applies.
- For data inside the projects we run for you, such as your website, CRM, software, customer lists or social and ad accounts, we handle it only on your instructions, as your service provider. That data is covered by your written quote or service agreement, not by this policy.
- For our agency partners' clients, we handle their data only on the partner's instructions, under the Partner Agreement. We never contact, market to or sell data about our partners' clients.
3. Information we collect
| Category | Examples | Where it comes from |
|---|---|---|
| Quote requests | Name, business name, website, email, phone number, city, the services you need, your budget and notes about your project | You, through the quote form |
| Partner applications | Name, agency name, work email, phone number, agency website, number of active clients, services your clients ask for, how you prefer to be contacted | You, through the partner application form |
| Calls and meetings | Scheduling details, call notes, and recordings of calls when you agree to recording | You and our calendar and meeting tools |
| Communications | Emails, text messages and chats with our team | You |
| Project access and materials | Logins or access you grant us (for example to your website, hosting, Google Business Profile, social media, ad or CRM accounts), brand files, content and other material you send for a project | You, under your quote or service agreement |
| Device and usage data | IP address, browser, device type, pages viewed, referring site, approximate location based on IP, campaign tags in links | Collected automatically through cookies and similar technology; Microsoft Clarity also records page interactions such as clicks and scrolling |
| Bot-check signals | Browser and device signals used to tell people from bots | Cloudflare Turnstile on our forms |
We do not ask for sensitive personal information on impleko.com. Please do not send passwords, payment card numbers or your customers' personal information through Site forms. We set up a secure channel for anything a project needs.
4. How we use information
- To answer your questions and send you a quote
- To schedule and hold calls, and to scope projects
- To deliver the services you buy, provide support and manage our relationship with you
- To manage agency partnerships under a Partner Agreement
- To send service text messages and emails, such as replies about your quote request, project updates, appointment reminders and support
- With your separate consent, to send marketing text messages about offers, discounts and service updates
- To send occasional email updates, which you can unsubscribe from at any time
- To understand how the Site is used and improve it
- To protect the Site and our forms from spam, fraud and abuse
- To meet legal obligations and enforce our terms
5. Text messages (SMS)
If you give us your mobile number and check the consent box on one of our forms, Impleko LLC may text you. There are two separate consents, and you can give one, both or neither:
- Service messages: about your quote request, project updates, appointment reminders and customer support.
- Marketing messages: special offers, discounts and service updates.
Message frequency varies. Message and data rates may apply. Reply HELP for help, or reply STOP at any time to opt out. Consent is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing in section 6 exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. How we share information
We do not sell personal information, and we do not share it for targeted advertising. We share it only with:
- Service providers that run our operations under contracts limiting how they use the data: Google Cloud (hosting), Google Analytics (Site analytics), Microsoft Clarity (Site usage recordings and heatmaps), OpenAI (the Site assistant chat), Cloudflare (bot protection), GoHighLevel (CRM, email, calendar and SMS), Twilio (SMS delivery), Fathom and Read.ai (meeting notes and recordings) and Google Workspace (email).
- Our team who work on Impleko services, including our engineering, QA and support team outside the United States.
- Platforms you ask us to work in, such as your hosting, CRM, social media or ad accounts, only to deliver your project.
- Advisers and authorities: our lawyers and accountants, and government bodies when the law requires it or to protect rights and safety.
- A buyer or successor if our business is merged or sold, who must keep protecting the information as this policy describes.
7. AI tools
We use AI tools to draft code, designs and content, and a person on our team reviews everything before it reaches you. Personal information you submit on impleko.com is not used to train AI models. Questions you type into the Site assistant are sent to OpenAI to generate an answer from our Site content; do not enter confidential or personal information there. When we use AI services such as OpenAI or Anthropic on client or partner projects, we use business or API accounts whose terms do not allow the provider to train on that data.
8. Cookies and analytics
| Tool | What it does | Cookies |
|---|---|---|
| Google Analytics 4 | Measures how visitors use the Site and how fast pages load | _ga and _ga_<ID>, kept up to 2 years |
| Microsoft Clarity | Records how visitors scroll, click and move through pages, and builds heatmaps, so we can improve the Site | _clck, _clsk and related Clarity cookies, kept up to 1 year |
| Cloudflare Turnstile | Stops bots on our forms | May set cookies or read browser signals needed for the check |
| Site assistant | Keeps your chat and sound setting while you browse | Stored in your browser only (session and local storage), not a cookie |
You can block or delete cookies in your browser settings, and opt out of Google Analytics with Google's browser add-on.
9. Where your information is stored and accessed
The Site and our systems are hosted in the United States. Our engineering, QA and support team works outside the United States and may access personal information there to provide our services. Access is limited to staff who need it, and everyone on our team works under confidentiality obligations.
10. How long we keep information
| Information | How long |
|---|---|
| Quote requests and inquiries that do not become projects | 24 months after our last contact |
| Client and partner records and communications | For the relationship and 6 years after, for contract, tax and legal reasons |
| Project access you grant us | Until the project or support plan ends, then removed or handed back to you |
| Call recordings | 12 months |
| Analytics data | 14 months |
| SMS opt-out records | As long as needed to honor the opt-out |
11. Security
We use HTTPS for all traffic, encryption at rest with our providers, access controls with the least access each person needs, and a managed secret store for credentials. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
12. Your choices and rights
- Email: use the unsubscribe link in any marketing email.
- SMS: reply STOP to any message.
- Your data: you can ask to access, correct or delete your personal information, get a copy of it, or limit how we use it, by emailing [email protected]. We will verify your request and reply within 30 days, or sooner where the law requires.
- Where you live matters: depending on where you live (for example California, Colorado, Virginia, the EU or the UK), you may have more rights under local law. You can use an authorized agent, and we will not treat you differently for using your rights.
- EU and UK visitors: we rely on our legitimate interest in answering business inquiries and keeping the Site secure, on steps needed to enter into a contract with you, on your consent for SMS and for non-essential cookies, and on legal obligations. You can complain to your local data protection authority.
13. Children
The Site is for businesses and is not directed to anyone under 18. We do not knowingly collect information from children.
14. Changes to this policy
We may update this policy. The "Last updated" date shows the current version. If we make a material change, we will post it here and, where required, tell clients and partners by email.
15. Contact
Impleko LLC, 7901 4th St N #19639, St. Petersburg, FL 33702, United States. Email: [email protected]. Phone: +1 (904) 243-6176.